FAQ
Think of the questions your customers ask most frequently and write them here along with the answers.
- What if I cannot make my payment to Ecrulite?
- How do I cancel my Ecru-lite Service
- What kind of questions should I place here?
- What if I have more than 10 questions?
- What should I NOT include on this page?
- How should I format the text on the page?
A1: At Ecrulite we will pay your direct debit on the date due no matter what*, If you cannot make your monthly payment to Ecru-lite on your preffered date we will accept payment at any other time during the month. If you cannot make the payment that month or miss it then you have up to 55 days to update your Ecru-lite account.
A: Including a FAQ page is a user-friendly way of presenting information to customers so they can quickly look it up. It also can help reduce the number of service calls and e-mails.
A: Make a list of the top 10 questions people ask you about your business, services, or products. That's a good start.
A: Break the questions into sections by subject and give each section a subhead, such as Sales, Products, or Services.
A: You don't need to include information such as your company contact information, because it's easily found on the Contact Us page. You could, however, include a question such as: What is the quickest way to contact you?
A: It's a good idea to use a different format, such as bold, for the questions, so that it is easy to distinguish them from the answers.